Client support
Get support
Existing Xponentia clients can reach us any of these ways. Every request becomes a ticket we track until it's resolved. For an outage or a suspected security incident, call us right away.
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Submit a ticket
The fastest way to get help with anything that isn't an emergency. Open a ticket in our client portal and you'll get a ticket number by email. Reply to that email any time to add details or screenshots.
support.xponentia.net -
Call us
Best for urgent problems: an outage, someone who can't work, or anything that looks like a security incident.
707-575-6005 · toll free 888-575-6005 -
Track your tickets
Sign in to the client portal to check the status of open tickets and review your ticket history.
support.xponentia.net -
Join a remote session
Only start a session while you're on the phone with an Xponentia technician. They'll give you a support key to enter.
fastsupport.gotoassist.com -
Send a password or secret
Need to get us a password, license key or other sensitive detail? Use our one-time secret link. Please never send passwords by email.
ots.xponentia.net
Help us help you faster
- Your name, company and the best number to reach you
- Which computer, user or device is affected (the computer name helps)
- What happened, when it started and what you were doing
- The exact error message, or a screenshot
- How urgent it is and how many people are affected
Stay safe
Xponentia will never cold-call you asking for remote access, passwords, gift cards or payment.
If a call or email claiming to be from us feels off, hang up and call us directly at 707-575-6005.
Think you clicked something you shouldn't have? Call us right away. Fast reporting makes a big difference.