Managed IT plans
Flexible X-Manage plans
Every plan covers the monitoring, security and maintenance that keep your business running, plus priority access to consultants who know your systems. Then you choose how support works.
- Proactive monitoring
- 24/7 Huntress SOC
- Response SLAs
Included with every plan
The essentials, covered from day one.
Every X-Manage plan includes these services. We fit the details to your environment and walk you through what's in place.
-
Security
- Huntress managed EDR, watched by a 24/7 security operations center
- Huntress ITDR to catch compromised Microsoft 365 accounts
- ESET antivirus on servers and workstations
- Cisco Umbrella DNS filtering to block malicious and phishing sites
- Cyberfox AutoElevate, so staff can work without admin rights
- Spam and phishing filtering, managed in Microsoft 365 or upgraded to Check Point Harmony Email or OpenText Email Threat Protection
-
Monitoring and maintenance
- Remote monitoring and alerts for servers, workstations and network devices
- Windows updates managed through WSUS
- Common apps kept up to date with the Ninite agent
- Security policies enforced on your Windows devices
- Regular reviews of backup, antivirus and system logs
-
Priority support
- Every request handled as a priority, backed by response SLAs
- Discounted labor rates on hourly work
- Direct access to the consultants who know your systems
- Remote support that solves most problems without a site visit
- Every request tracked as a ticket in our client portal
-
Domains, documentation and planning
- DNS hosting and management
- Domain registrar management and renewal monitoring
- SSL certificate management
- Your network documented in our documentation portal
- Regular planning check-ins and an annual IT review
- X-Aware email alerts about threats and issues worth knowing about
How support works
Choose the support model that fits.
Your monthly fee is based on the servers, workstations, network devices and users we look after. How you pay for support time is up to you.
-
Most common
Discounted hourly
The core plan, with support billed by the hour at a discounted contract rate. Most of our clients are on this plan.
-
All-inclusive
One fixed monthly fee that includes unlimited support, so nobody on your team hesitates to ask for help.
-
Prepaid hours
Buy a bundle of support hours at a discount and draw on them as you need help.
-
Onsite technician
A technician scheduled at your office on a regular basis, for teams that benefit from hands-on help.
Bigger projects, like replacing a server or moving to the cloud, are planned with you before any work begins. Every environment is different, so we'll put together a plan and a quote for yours.
Add-ons
Add what makes sense for your business.
Not every tool fits every client, so these are available when they do. We'll tell you which ones are worth it for you.
-
TruGrid SecureRDP
Secure remote desktop access without a VPN or open firewall ports.
-
Twingate
Zero trust remote access to office systems, a modern replacement for the VPN.
-
Bitwarden or LastPass
Business password managers with shared vaults and admin controls.
-
Duo
Multi-factor authentication for Windows sign-ins, remote access and apps.
-
Printix
Cloud print management that lets you retire the print server.
-
CloudAlly
Backups of your Microsoft 365 or Google Workspace data, including email and files.
-
Egnyte
Secure file sharing and collaboration for teams moving off a file server.
-
Security awareness training
Ongoing training that helps your staff spot phishing and scams.
Let's put together the right plan.
Tell us about your servers, workstations, network and team, and we'll recommend a plan and the add-ons worth having.